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Call Center / IVR

call-center

Summary

As a leader in call center and client partnership I’M TelCo provides Call Center Services and solutions that derive more values from the relationship which our clients have with their customers and/or their own employees and organization.

We have an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.

Our contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management.

Virtual Call Center Overview

A virtual call center offers

  • minimal capital investment
  • cost-effective scalability
  • high levels of reliability and security

Virtual Call Center – A Closer Look

In a virtual call center, the call center pays a monthly or yearly fee to have their hardware and equipment hosted by a telephony provider, and does not own, host, or operate the equipment that the call center runs on. This makes it a much more affordable solution, as hardware updates are purchased by the provider ran than the call center.

Call Center Services


We’ll harness all available customer information, methodically sift through business implications and drive action to tangibly improve the customer experience all while containing costs to you, our partner.

  • 24/7 Availability
  • After-Hours Support
  • Over-Flow Support
  • Tech Support / Help Desk
  • Logistics Support
  • Direct Response
  • Registrations & Reservations
  • Bilingual Services Available
  • Customer Relationship (CRM)
  • Shared or Dedicated Agents
  • Multiple Call Center Locations

The demands put on businesses today require that companies provide unique and effective solutions that improve customer relationships and drive operating efficiencies. I’M TelCo understands that your company needs solutions that enable you to deliver the highest level of service and professionalism to your customers. But at the same time, these solutions must be flexible enough to handle fluctuating call volumes and a wide-range of call types with ease and speed. We speak for many of the nation’s leading businesses, across multiple industries, to millions of people located throughout the country and around the world. We accomplish this through our comprehensive portfolio of solutions that utilize:

  • User-friendly automated contact solutions.
  • The industry’s most advanced contact center technologies.
  • Highly skilled business-to-business sales associates.

We are extremely skilled at seamlessly blending the right resources and services together in the right combinations to improve customer care, reduce contact center costs and achieve greater efficiencies for your company.